CVE-2015-2996

Name of the Vulnerable Software and Affected Versions SysAid Help Desk versions prior to 15.2

Description The issue allows remote attackers to read arbitrary files or cause a denial of service due to directory traversal vulnerabilities. This can be achieved by using a .. (dot dot) in the fileName parameter to either getGfiUpgradeFile or calculateRdsFileChecksum functions.

Recommendations For versions prior to 15.2, update to version 15.2 or later to resolve the issue. As a temporary workaround, consider restricting access to the getGfiUpgradeFile and calculateRdsFileChecksum functions to minimize the risk of exploitation. Avoid using the fileName parameter in the affected API endpoints until the issue is resolved.