CVE-2015-2997

Name of the Vulnerable Software and Affected Versions SysAid Help Desk versions prior to 15.2

Description The issue allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to the getAgentLogFile endpoint. This can be achieved by providing a large directory traversal sequence, which reveals the installation path in an error message.

Recommendations For versions prior to 15.2, update to version 15.2 or later to resolve the issue. As a temporary workaround, consider restricting access to the getAgentLogFile endpoint to minimize the risk of exploitation. Avoid using the accountid parameter with invalid values in the affected endpoint until the issue is resolved.