CVE-2023-23077

Name of the Vulnerable Software and Affected Versions Zoho ManageEngine ServiceDesk Plus version 13

Description The issue is related to a cross site scripting (XSS) vulnerability. This vulnerability exists due to inadequate protection of the web page structure, allowing a remote attacker to conduct an XSS attack. The vulnerability can be exploited via the comment field when adding a new status comment.

Recommendations For Zoho ManageEngine ServiceDesk Plus version 13, consider disabling the comment field when adding a new status comment as a temporary workaround until a patch is available. Restrict access to this feature to minimize the risk of exploitation. At the moment, there is no information about a newer version that contains a fix for this vulnerability.