The issue is related to an authenticated reflective Cross Site Scripting (XSS) attack. Specifically, the `result` parameter of the `/HelpDeskTab/rcResults.asp` endpoint and the `FileName` parameter of the `/done.asp` endpoint are insecurely returned in the requested web page, allowing for XSS attacks. For example, an attacker could use the endpoint `/HelpDeskTab/rcResults.asp` with a malicious `result` parameter, such as `<script>alert(document.cookie)</script>`, to execute a Cross Site Scripting attack. Similarly, the `/done.asp` endpoint is vulnerable with a crafted `FileName` parameter.