CVE-2018-20800

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System (OTRS) versions 5.0.31 and 6.0.13

Description: An issue in Open Ticket Request System (OTRS) can cause data loss in the agent preferences table for users who update to the specified versions.

Recommendations: For version 5.0.31, update to a version that includes a fix for this issue to prevent data loss. For version 6.0.13, update to a version that includes a fix for this issue to prevent data loss.