PT-2019-19845
CVE-2019-9753
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Published
2019-06-03
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Updated
2020-03-10
Description by
CVSS 3.1
4.3
MediumMetricsAV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Name of the Vulnerable Software and Affected Versions
Open Ticket Request System (OTRS) versions 7.0.0 through 7.0.5
Description
An issue in OTRS allows an attacker who is logged in as an agent or customer user to disclose information from invalid system entities using the search result screens. The affected entities include Custom Pages, FAQ Articles, Service Catalogue Items, and ITSM Configuration Items.
Recommendations
For OTRS versions 7.0.0 through 7.0.5, update to version 7.0.5 or later to resolve the issue.
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