CVE-2020-11465

Name of the Vulnerable Software and Affected Versions Deskpro versions prior to 2019.8.0

Description An issue was discovered where the "/api/apps/*" endpoints failed to properly validate a user's privilege. This allows an attacker to control or install helpdesk applications and leak current applications' configurations, including those used as user sources for authentication. As a result, an attacker can forge valid authentication models that resemble any user on the system.

Recommendations For versions prior to 2019.8.0, update to version 2019.8.0 or later to resolve the issue. As a temporary workaround, consider restricting access to the "/api/apps/*" endpoints to minimize the risk of exploitation.