PT-2020-15045
CVE-2020-1768
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Published
2020-02-07
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Updated
2020-02-11
Description by
CVSS 2.0
5.5
MediumMetricsAV:N/AC:L/Au:S/C:P/I:N/A:P
Name of the Vulnerable Software and Affected Versions
OTRS versions 7.0.14 and prior versions.
Description
The issue arises from the external frontend system making numerous background calls to the backend, where each background request is treated as user activity. This prevents the SessionMaxIdleTime from being reached.
Recommendations
For OTRS versions 7.0.14 and prior, at the moment, there is no information about a newer version that contains a fix for this vulnerability.
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