PT-2026-57068 · WordPress · Chat Help – Click To Chat Button & Form
CVSS v3.1
7.5
High
| Vector | AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
Name of the Vulnerable Software and Affected Versions
Chat Help – Click to Chat Button & Form versions prior to 3.1.4
Description
The plugin fails to perform authentication and authorization checks on the REST API endpoints '/wp-json/chat-help/v1/leads' and '/wp-json/chat-help/v1/leads/{id}'. This allows unauthenticated attackers to extract sensitive information, including customer names, email addresses, phone numbers, WhatsApp messages, and complete geolocation data such as IP addresses, city, country, ISP, and coordinates. Additionally, device fingerprinting information including browser, OS, and screen resolution, as well as WordPress account credentials like
user IDs, usernames, emails, and names for logged-in users who submit forms, can be exposed.Recommendations
Update the plugin to a version newer than 3.1.3.
Restrict access to the '/wp-json/chat-help/v1/leads' and '/wp-json/chat-help/v1/leads/{id}' endpoints to minimize the risk of exploitation.
Fix
Missing Authorization
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Weakness Enumeration
Related Identifiers
Affected Products
Chat Help – Click To Chat Button & Form